The Scrum Master is a servant-leader for the scrum team & helps outsiders in understanding scrum. Scrum Master tools helps him/her to effectively perform this role. He is a coach & mentor for the scrum team. Coaching is unlocking a person’s potential to maximize their own performance. Mentoring transfers your agile knowledge and experience to the team as that specific knowledge becomes relevant to what’s happening with them.
Leader as Expert: The manager (leader) is the most knowledgeable person who is supposed to give orders to workers and is responsible for planning, allocation of resources, and overall people organization. Technically proficient in one or more knowledge areas or domains.
Leader as Conductor: Doesn’t provide the technical solution but instead orchestrates the activities of the organization to achieve the desired objectives.
Leader as Developer: People at each level can solve most of their problems by themselves. So don’t give orders rather encourage them to come up with solutions and take over responsibility for running the company. Helps the team realize their fullest potential.
Absence of Trust, Fear of Conflict, Lack of Commitment, and Avoidance of Accountability & Inattention to Results are signs of dysfunctions. Blame, Defensiveness, Stonewalling & Contempt are results of dysfunctions.
Cynefin means habitat or place of multiple belongings. Therefore first classify problems and situations and based on those classifications, decide what approach to take. Then categorizes problems into five domains:
Japanese martial arts is the concept of mastering Shu Ha Ri.
Shu – Follow the rule, In Shu, we repeat the forms and discipline ourselves so that our bodies absorb the forms that our forebears created. We remain faithful to these forms with no deviation.
Ha – Break the rule, in the stage of Ha, once we have disciplined ourselves to acquire the forms and movements, we make innovations. Hence in this process, the forms may be broken and discarded.
Ri – Be the rule, in Ri, we completely depart from the forms, open the door to creative technique, and arrive in a place where we act in accordance with what our heart/mind desires, unhindered while not overstepping laws
There are many Scrum Master Tools on Root Cause Analysis e.g. Fishbone, Five Whys, Multi-attribute analysis etc.
Asking what, where, when, who, and why something is happening.
Example: Team is not predictable. Never know when the product will be ready.
What makes the team unpredictable?
Changes coming through all the time.
Where do the changes come from?
Normally from the business, who is the visionary of the product, and a bit from our users, but those are usually minor changes.
When is the most critical time?
When marketing wants insights in order to prepare campaigns, compliance with a federal mandate and forces us to commit to a certain functionality several Sprints before the product launch.
Who can influence that?”
Our Application Owner, who might be more present during the release and make his comments at every Sprint Review.
Why is he not present at each Sprint Review?
He joined the first few reviews, but we didn’t deliver much functionality at that time, so he gradually stopped coming. Maybe it’s time to invite him again.
In order to identify the true root cause, ask “Why?” five times. It has a few simple steps
Benefits: Gets to the heart of the issue quickly so the underlying root cause can be found quickly.
Limitations: Single path considered but other paths are not explored fully.
Example: Our product has low quality. We have too many bugs.
Why do you have so many bugs?
Because we don’t test.
Why don’t you test?
We do test in some cases, but because the system is very complex, we can’t understand how every possible scenario works.
Why don’t you understand it?
We don’t know how the users are using the system.
Why don’t you know how the users are using the system?
We’ve never seen our users or asked them for feedback.
Why have you never asked them for feedback?
Because we thought it was the Product Owner’s job to do it.
To evaluate multiple solutions against weighted criteria and assign a value relative to others. There are four steps
Benefits: attribute analysis: Many factors measured at a time using matrix. Multiple criteria allow comparing solution side by side.
Limitations: As there are many factors sometimes all can’t be quantified and works on assumptions about factors and criteria.
Use a blank sheet of paper or a whiteboard, or download our worksheet and follow these five steps
Benefits: Comparison can be drawn because it captures both positive and negative factors.
Limitations: Not suitable for complex solution.
Impact mapping is a strategic planning technique that prevents organizations from getting lost while building products and delivering projects, by clearly communicating assumptions, helping teams align their activities with overall business objectives and making better roadmap decisions. Create a mind map in answer to the following questions:
Why are we doing this?
Start with a goal. It should be SMART: specific, measurable, achievable, and agreed, realistic, and timed.
Who can produce the desired effect?
Focus on actors—who can support you and who can obstruct the desired effect? Who will be impacted by it?
How should our actors’ behavior change?
Investigate the actors’ impact—how the actors from the previous step can help you to achieve the goal or prevent you from achieving success.
What can we do to support the impact?
Think about the desired outcome and deliverable. What can you do to make them happen?
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