ITIL Foundation Certification is the entry level certification of the ITIL® qualification. It aims at certifying that the holder of certificate has gained knowledge of the terminology, structure and basic concepts of the ITIL® framework and has an understanding of the core principles of ITIL® service management. One can get training and exam online through accredited education for the ITIL® Foundation Exam.

EXAM format for ITIL Foundation Certification

• ITIL Foundation examination consists of 40 multiple-choice questions & 60 minutes to complete the paper.
• The pass mark is 65% (26/40).
• There are always four options and only one answer is correct.
• No negative marking.
• Questions comes from the five sections as mentioned below

• Section 1 – Service Strategy
• Section 2 – Service Design
• Section 3 – Service Transition
• Section 4 – Service Operation
• Section 5 – Continual Service Improvement (CSI)

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EXAM techniques for ITIL Foundation Certification

• There are 40 questions, so you have about 90 seconds for each. This doesn’t sound like much time, but it is. In reality, many questions will take you much less time than this.
• Read each question carefully, paying particular attention to negatives, such as ‘Which of the following is NOT true?’. Many questions are phrased in this way simply because it is easier for the question setters to think up one wrong example than three. Also, pay attention to questions that are phrased, ‘Which of the following is the BEST answer?’. This indicates that all four answers potentially have some merit.
• Always work on eliminating the wrong answers first. This will help to avoid making simple mistakes and can leave you with perhaps two options instead of four and a better chance of selecting the correct answer.
• Answer with only one option per question. There is only one right answer.
• There will only ever be four options: A, B, C or D. Ensure no other options are selected on your answer grid.
• Answer the straightforward questions first and return to more complex ones, or ones that you are unsure of, later.
• If you think you have found an obvious right answer, sense-check that all the other options are wrong.
• Answer all the questions. Don’t leave blanks on the answer grid.
• When tackling questions that you are unsure of, try the following:
• Try to eliminate some of the options.
• See if there are any clues in another question.
• In the final resort, take an educated guess.
• Take care in changing an answer. Unless it is clearly wrong (e.g. because you misread the question initially) your first instinct is often proven right.

Points to remember:

• There is no negative marking (i.e. marks are not deducted for wrong answers).
• There aren’t any trick questions; the objective is to test your knowledge and understanding.

IMPORTANT LINKS for ITIL Foundation Certification

The ITG website (www.itgovernance.co.uk) is the international one-stop-shop for corporate and IT governance information, advice, guidance, books, tools, training and consultancy.

http://www.itgovernance.co.uk/itil.aspx is the information page on our website for ITIL resources.

http://www.itgovernance.eu is our euro-denominated website which ships from Benelux and has a growing range of books in European languages other than English.

www.itgovernanceusa.com is a US dollar-based website that delivers the full range of IT Governance products to North America, and ships from within the continental US.

www.itgovernanceasia.com provides a selected range of ITGP products specifically for customers in the Indian sub-continent.

www.itgovernance.asia delivers the full range of ITGP publications, serving countries across Asia Pacific. Shipping from Hong Kong, US dollars, Singapore dollars, Hong Kong dollars, New Zealand dollars and Thai baht are all accepted through the website.

Information Systems Audit and Control Association – www.isaca.org

International Organization for Standardization – www.iso.org

ISO/IEC 20000 certification and qualification schemes – www.isoiec20000certification.com

The IT Service Management Forum – www.itsmf.co.uk

itSMF International – www.itsmfi.org

Sarbanes-Oxley – www.sarbanes-oxley.com

Carnegie Mellon University Capability and Maturity Model – www.sei.cmu.edu/cmmi/

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